Customer Care

The investment you make in your home is likely to be the largest investment you ever make.  In fact, it’s also likely to be the most important investment you ever make.  This is because your home is more than just a place for shelter.  It’s a place to live, to love, to grow, and to thrive.  We value that, and that’s why we strive to meet your most discerning standards.

It’s this prevailing philosophy of care that earns us an ongoing ‘Excellent’ rating from Tarion, year after year.

“… our purchaser’s commitment to us deserves our most sincere commitment to them in return…”

At Emery Homes, we believe that communication is the essential element in providing exceptional customer care. You need and deserve to know what to expect, how long the various steps of the homebuying and building process will take, and how you will participate in ensuring your home is built to Emery Homes’ and your exacting standards. The Emery Homes program of customer care is based on the recognition of these needs and on a dedication to creating lasting relationships with our customers.

So committed are we to ensuring our purchasers are treated with the respect and care they deserve, we’ve created Quality Care by Emery, a division of professional customer care personnel to help guide you from the time of purchase through to closing date, and beyond.

Our Quality Care Process:

• From the moment you visit our presentation centre, you’ll be assisted by a qualified sales representative, who will explain the process of buying a home and advise you of important details you’ll need to know.
• After your purchase, a dedicated Quality Care representative will be available to answer your questions and discuss your concerns during the time in which your home is being constructed.
• Our style and décor consultant will ensure that your home is delivered as a personalized reflection of your taste.
• During construction, you’ll be invited to a personal frame walk tour with our construction professionals, so that you can see and understand the inner workings of your home’s systems.
• As your closing date approaches, our Quality Assurance Specialist will guide you in a Home Orientation and Pre-Delivery Inspection, helping you become familiar with your new home’s systems and equipment as well as documenting the condition of your home before you move in.
• Finally, you will meet our Quality Care Warranty Service team who will work with you during your new home’s warranty period and help make settling into your new home as pleasant as possible.

Quality Care means, quite simply, this: “we mean to treat our customers respectfully, thoughtfully and fairly, before, during and after their home is completed.” This is how we strive to treat each other within Emery Homes and so it follows quite naturally that this is how we aspire to care for our customers.